Encore Damage Protection Plan:

We understand that accidents can happen, especially while biking. We offer our Damage Protection Plan to make sure you’re covered for a 10% additional fee added to the overall cost of the rentals. This plan is limited to up to $500 in damages per bike rented. Further damage will be charged at 60% of the cost of labor and repair parts. This plan is optional but must be purchased before you start your rental period. 

Damages covered including but not limited to: slashed tires, broken brake lever, bent/broken derailleur, dented rim, damaged cable and/or housing, scraped fork or shock stanchions, broken/bent chain, bent/broken bars, scratches/scrapes to frame (not structural). Limited to up to $500 in damages. Further damage will be charged at 60% of the cost of labor and repair parts. 

Damages NOT covered: structural damage/cracks to frames, taco-ed/severely damaged wheels, bent forks, damages caused by improper transportation, damages caused by riding above design intent of bike (large drops and jumps), theft or loss of any equipment, damages caused by fire or underwater submersion, purposeful destruction, abuse or vandalism by renter or other parties.

Example Costs of Parts & Labor (Subject to Change and Specific Repair):

Broken Part Total Replacement Cost
MTB Tire (1) $85-95
Derailleur $105-135
Rim Replacement $130-180
Handlebars $60-80
Brake Lever $100-150
Chain $40-60
Damaged Housing/Cable $10-30

Terms:

  • If at checkout or at time of delivery you decide to waive the Damage Protection Plan you are responsible for the costs (retail price of parts and labor) of any and all damage associated with your use of the bike. Negligence, misuse, abuse, crashing or lack of knowledge of proper operation is not an excuse for damage. If you don’t understand how to properly shift or operate the bike please ask our staff at the start of your rental.
  • Our mountain bikes and E-MTBs are designed to be used in normal off-road trail conditions but are not designed for large jumps, drops, and features. Use of our bikes on these features is not permitted and increases the likelihood of damage to the bike and injury to yourself or others. If you have questions about the use of our bikes just ask.